Customer Service

Customer Service

  • How to let other feel your smile/manners over the phone/meeting
  • How to use age and designation greetings
  • How to be proactive in offering services
  • How to stay visible and available but dont go over
  • How not to duck beneath when customer approach
  • How to give attention to your customer never judge a book by its cover
  • How to manage your break times/Free times
  • How to learn solution provider behavior
  • How to explain products features/specifications
  • How to evaluate/read/act according to body language
  • How to handle chatty type customers
  • How to manage queue/over load
  • How to discuss customers as reference
  • How to inspect merchandise
  • How to encourage customers

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