CRISIS MANAGEMENT

CRISIS MANAGEMENT

  • How to respond in a timely manners
  • How to be quick to react but be factual
  • How to communicate in crisis process
  • How to react when things are off the record
  • How to express empathy and concerns when victims are involved
  • How to share bad news and face reactions
  • How to know and engaged key influencer
  • How to avoid an information vacuum
  • How to own up when you blow up
  • How to add humor as defense
  • How to use negative comments to improve your position

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